Choose the right conflict resolution method depending on the nature of the conflict, the relationship between conflicting individuals and the role that you have with them.
- Expand resources.
A scarce resource may be related to lack of key personnel, money or space. To effectively use this method, you must be aware of the specific issue and be able to provide additional resources. - Problem solve.
The most direct approach to conflict is to address it head-on. The purpose is to identify conflicts and resolve them. - Compromise.
There are no “winners” or “losers” when you use compromise. It is usually necessary to give up something of value. - Negotiate.
Successful negotiation differs from compromise in that both conflicting parties believe they have won. - Mediate.
involve a third-party to resolve conflict. Mediation is similar to compromise and negotiation, except an expert facilitates a solution that the conflicting parties agree to abide by. - Smooth.
emphasize common interests of conflicting individuals or groups and de-emphasize their differences. - Change personnel or change the environment.
dynamics between two individuals may produce conflict. Similarly, something in the workplace may be producing conflict. - Create a team objective.
Create a superordinate goal that can only be achieved through cooperation and collaboration. - Issue an autocratic directive.
Using authority to resolve a conflict is the oldest and probably most frequently used method.
A beneficial quality about conflict is that it can actually build a stronger project team